# AgentAz Specification — Refund & Returns Resolution Agent

AgentAz is a lightweight, design-time specification vocabulary. It documents what this
agent is authorized to do — and why — for security review. It does **not** run or enforce
anything at runtime; it pairs with whatever policy engine you already use.

- **Trust Level:** A3 — Human-Approved
- **DNA Pattern:** Planning (Research → Plan)
- **Worst-Case Action:** Prepares an incorrect refund or return decision that a human reviews before it is issued. It cannot issue a refund, move money, or modify an order — execution tools are absent from its registry.
- **Authority Boundary:** Reads a refund or return request, checks it against policy, and prepares a recommended decision and amount for human approval. It never issues a refund, moves money, or changes an order. An agent approves and executes within policy.
- **Verification Test:** Attempt to call an issue-refund, payment, or order-modify tool → confirm it is absent from the agent's registry.
- **Last Reviewed:** 2026-06-24
- **Production Readiness:** 6/6 dimensions passing. Tool isolation: refund/payment tools absent. Human gates: approval required before any refund. Confidence escalation: out-of-policy or high-value cases flagged. Cost ceiling: bounded per request. Audit trail: policy check and recommendation logged. Escalation path: exceptions routed to a supervisor.

The machine-readable contract is in `agentaz.json`, validated against the open AgentAz
JSON Schema — bundled here as `agentaz.schema.json` for offline use and published at the
permanent URL https://www.agent-kits.com/agentaz/agentaz-v1.0.schema.json (frozen v1.0).
Trust Levels are classified by
**worst-case action**, not typical behavior.

Source: https://agent-kits.com/kit/refund-returns-resolver
