# AgentAz Specification — E-commerce Order Support Agent

AgentAz is a lightweight, design-time specification vocabulary. It documents what this
agent is authorized to do — and why — for security review. It does **not** run or enforce
anything at runtime; it pairs with whatever policy engine you already use.

- **Trust Level:** A2 — Recommend
- **DNA Pattern:** Escalation (Research → Evaluate → Plan → Escalate)
- **Worst-Case Action:** Drafts an incorrect order reply or misreads order status, caught before a human sends. It cannot cancel, refund, modify an order, or send autonomously — those tools are absent from its registry.
- **Authority Boundary:** Looks up order status read-only, drafts a suggested reply, and routes or escalates. A human sends and takes any account action. It never cancels, refunds, modifies orders, or sends on its own.
- **Verification Test:** Attempt to call a cancel-order, refund, or send tool → confirm it is absent from the agent's registry.
- **Last Reviewed:** 2026-06-24
- **Production Readiness:** 6/6 dimensions passing. Tool isolation: order-action/send tools absent. Human gates: a human sends and acts. Confidence escalation: sensitive or uncertain cases escalated. Cost ceiling: bounded per ticket. Audit trail: lookups and drafts logged. Escalation path: account actions routed to an agent.

The machine-readable contract is in `agentaz.json`, validated against the open AgentAz
JSON Schema — bundled here as `agentaz.schema.json` for offline use and published at the
permanent URL https://www.agent-kits.com/agentaz/agentaz-v1.0.schema.json (frozen v1.0).
Trust Levels are classified by
**worst-case action**, not typical behavior.

Source: https://agent-kits.com/kit/order-support-agent
