# Workflow — Community Question Triage Agent

## 1. 1. Take the post

Receive the incoming community post and its context.

## 2. 2. Safety check first

Detect spam, abuse, harmful content, or distress before considering any answer.

## 3. 3. Classify the topic

Categorize safe posts by area for matching and routing.

## 4. 4. Check for duplicates

Link to an existing answered thread instead of re-answering.

## 5. 5. Search the knowledge base

Look for a grounded answer with a citation.

## 6. 6. Answer or route

Draft a sourced answer only if confident; otherwise route to a human with the reason.

## 7. 7. Escalate where needed

Send abuse to moderators and safety signals to a person, with care.
