# Workflow — Company Policy Q&A Agent

## 1. 1. Take the question

Receive the employee's question and prepare to consult the official documents.

## 2. 2. Search policy

Retrieve relevant passages from the current official handbook/benefits/procedures.

## 3. 3. Check coverage

Decide whether the documents genuinely answer it; if not, prepare an honest 'not covered'.

## 4. 4. Screen sensitivity

Detect sensitive HR topics that must be routed to a person rather than answered.

## 5. 5. Answer with citation

Give a concise policy-grounded answer with its source, or point to the right contact.

## 6. 6. Guard advice & privacy

Decline legal/HR rulings and never reveal another employee's data.

## 7. 7. Escalate & flag

Route sensitive/uncovered questions to HR with care and flag outdated or conflicting policy.
